IT Infrastructure Management

IT Infrastructure Management

The rapidly expanding technology portfolio creates unique and critical business challenges to organisations of all sizes. Accel IT Services’ Information Technology (IT) Infrastructure Management Team administers and manages elements to proactively and effectively utilize technology, information and data. These elements include the computers, servers, networking, data, storage, physical and virtual facilities as well as software, processes, policies, staffing, training, security, mobile and virtual functionality and cloud-based services that make up the IT infrastructure. The endeavor is to ensure that IT infrastructure management is closely aligned with corporate operations, strategies and goals.

Key Components of this solution include

Technology Advisory and Consulting

Datacenter Management – Build, Deploy & Manage – 24x7

IT Facility Management – On Premises IT infrastructure Support & management

Technical Helpdesk – Vertical & Horizontal technical support services

End-point or End-User Support – Cross platform, multi-device support services

Key highlights of the Solution

Multi-vendor and technology platform based

SLA based services with application uptime ranging from 99.9% to 99.995%

Build & Deploy, from scratch – featuring compute, storage, network, security and system application infrastructure

24x7, IT Infrastructure Management – Remote & On-premise

End-User computing solutions for Digital Workplace management

Infrastructure Services

Information Technology is an empowering agent of business execution for most organizations. Availability and reliability of IT Infrastructure directly affect operational efficiency the business functions. The IT Infrastructure must be adaptable and versatile to quickly incorporate very changing technology landscape and business needs. To stay competitive in market, every business needs to address this requirement in a cost-effective way. Accel helps you do this with guaranteed service levels at a predictable cost. Our offerings include a suite of business-friendly services and solutions that deliver value to your business by enhancing operational efficiencies, boosting productivity, improving performance, accelerating time-to-market and reducing costs. Our services are available for the entire IT infrastructure or selected components like Server, Storage, Switch, Firewall etc. Accel Infrastructure Services include a suite of business-friendly infrastructure services and solutions that deliver a differentiated value to your business, by enhancing operational efficiencies, boosting productivity and performance, accelerating time-to-market and reducing costs

1. Data Center Management

1.1. Operational Management of Data Centers

Management of datacenter in an environment where multiple technologies co-exist can be difficult and expensive for a company for which IT is not the core competency. With the hybrid model where part of the DC is in one or multiple clouds, it becomes all the more complex. We can make it simple, by taking over the operational management where in we manage your servers, storage, networks, power systems, cooling systems and building management systems.

1.2. Monitoring Services

Our 24 X 7 Monitoring services continuously checks the heartbeat of your applications, servers, networks and other DC components and alert you in case of an event. This will help you take proactive actions before your end-users experience a downtime or a performance issue.
Following are some of the parameters that can be monitored

  • Application Availability
  • Application Response time
  • Server Load
  • Resource loading (CPU, Disk, Memory etc.)
  • Room Temperature
  • Bandwidth usage
  • Number of logged in users

Apart from preventing outages, monitoring services can also provide you valuable inputs for effective resource utilization and cost optimization by identifying load patterns and capacity utilization.

1.3. Managed Services for Servers & Storage

Our server management team can handle operational management of physical servers, virtualized servers and storage.
Managed services for servers and storage include:

  • 24 X 7 Monitoring
  • Operational Management
  • Operating System Support
  • Hardware Maintenance
  • OEM interactions and contract management
  • Security Management
  • Backup & Restore

1.4. Managed Services for Networks

If you are running critical business applications, you are probably looking at five 9s of availability and you can’t achieve this without a stable network infrastructure. We provide all the services that you need to maintain your critical network infrastructure. Apart from monitoring and alerting, we also provide on-site as well as remote support for operations, maintenance, hardware replacement, vendor interaction or even a comprehensive maintenance contract.

2. IT Facility Management Services

Apart from operational management of data centers, we also extend our support for managing your complete IT organization. Whether you are looking for a virtual CTO/CIO, a Project Manager or an IT Engineer, we have the right people. They can work with you on your site or remotely or on a hybrid model. You pay for the skills you need, and we take care of the rest.
Some of the areas where you can use our team are:

  • Technology Support
  • Application Support
  • Vendor Management
  • IT Infra support
  • Data Center Management
  • Cloud Management
  • Security Management
  • Vendor Management
  • Desk-side support
  • Hardware Support
  • IT Documentation

3. Technical Helpdesk

Accel can provide technical helpdesk services to compliment customer support process of any organization with users anywhere in India and the world. These services help organizations provide high quality services to their customers or employees. Our engineers are qualified and skilled and are well-equipped to provide support in several technology areas.
Some of the areas you can use us are:

  • Technical problem resolution (L1/L2/L3)
  • Application Support
  • Installation/Configuration Support
  • Product Registration/Activation
  • Warranty Support
  • General Customer Support

We support multiple channels, including Phone, Email, Chat, Web and Video.

4. End Point Support

We have a suite of services for end-point support. You can use our team for providing end-user support, on-site or remote. Our team of engineers are technically skilled and customer-focused, and they will work like your own staff. They can support them for hardware, operating systems, office applications, email, and any other business application that you use. We also offer comprehensive maintenance contracts for hardware.

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