Challenges faced by Client:  

Frequent breakdowns at their distribution centers resulting in delayed dispatches. client invested on many standby MFPs/Printers but the problem continued 

Study & Analysis:

Accel did a thorough study of the client’s existing infra and found the following

1. Many of the MFPs crossed the prescribed life/ capacity. 
2. Many MFPs are not equipped to meet the print volumes of the clients. 
3. No plan to meet the sessional hike in Printing volumes.
4. Clients depend on multiple suppliers and service providers.  

Basis the above Study & Analysis our solution architect identified business critical MFPs call volumes(Regular & Seasonal) and Proposed  MFPs of correct size and fallbacks in case of urgencies.

Solution Provided:  

1. Existing client printers have been replaced with higher capacity printers adequate spares and consumables are stocked at all key locations.
2. Accel deployed a few resident engineers to train the admin staff of the client on basic support and provide necessary technical support without delay 

Result:

1. Breakdown calls have come down significantly. Minor complaints are rectified by client admins themselves and technical support requirements are addressed by resident engineers without delay. 
2. Stand-by Units were reduced by 80% and the cost of printing was reduced by more than 27%.
3. Accel replaced all the legacy printers of the client over a 3 years period and bright all MFPs under a print management solutions