Unified IT Management Solution for a Leading Steel Manufacturer
Client Background: A leading global manufacturer of stainless steel with multiple manufacturing and processing facilities in India and abroad, including a strong network in 15 countries.
Objective: To manage the entire IT infrastructure across multiple plants and sites through a “single window” support approach, covering database management, patch management, network management, and end-user support.
Scope of Work:
Service Desk Life Cycle Support:
- SPOC for all users.
- End user break-fix and application support.
- AMC, warranty, and spares management.
IT Asset Management Service:
- Custodian of all IT assets.
- Tracking and allocation of hardware and software.
- Documentation and audit support.
Server Management:
- Technical support for hardware and OS.
- Proactive periodic health checks.
- Data backup and restore support.
Vendor Management:
- Coordination with IT service vendors.
- Management of network connectivity, VPN, and internet bandwidth.
- Support for VC services and Wifi device configuration.
Results:
- Centralized IT Management: Streamlined processes for managing IT infrastructure across all sites.
- Improved Efficiency: Reduced downtime and enhanced system performance.
- Proactive Issue Resolution: Early identification and resolution of potential issues.