The key requirement of an effective warranty management services business is to be a seamless and transparent extension of the principal company’s support operations and provide end customers with services as per the SLAs as committed by the principals. The systems and processes, evolved over three decades, helps Accel offer leading edge service solutions and deliver impeccable user satisfaction. With reverse logistics being an essential part of the support process, Accel has built a well integrated logistics practice that incorporates time tested solutions to overcome the hurdles frequently confront multilocational locational logistics operations. Accel’s time tested CRM solutions integrate seamlessly with OEM’s global service network their by giving transparent warranty fulfillment across geographies.